Customer Service Representative

Job Summary

Seeking a dedicated Customer Service Representative for a full-time remote position, responsible for managing high call volumes, providing product and service information, and resolving customer complaints while adhering to company policies and procedures.

Key responsibilities

• Manage high call volumes from inbound phone traffic
• Follow company policies and procedures to handle calls efficiently and professionally
• Respond to customer complaints and resolve issues following company standards

Required qualifications

• High school diploma or GED
• Customer service representative experience preferred but not required
• Computer literacy and experience with CRM systems
• Ability to work a full-time schedule with reliability and flexibility
• Ability to pass a background check