Customer Service Representative

Job Summary

Providing professional and solutions-focused support, the remote Customer Service Representative will serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring a high level of service excellence while managing customer accounts and resolving issues.

Key responsibilities

• Serve as the first point of contact for customer inquiries, ensuring clear and empathetic communication
• Investigate and resolve customer issues, including billing questions, and determine when to escalate matters
• Maintain and update customer accounts accurately in internal platforms and CRM software

Required qualifications

• Associate degree in Business, Communications, or a related field required; bachelor's degree preferred
• 1-2 years of customer service or client-facing experience, ideally in a multi-channel support environment
• Proficient with MS Office, particularly Excel, and familiar with Salesforce or similar CRM systems
• Demonstrated ability to apply structured thinking to resolve customer issues independently
• Strong teamwork and collaboration skills, with a focus on mentoring and contributing to team goals