Customer Service Representative

Job Summary

Seeking a dedicated Customer Service Representative, the full-time remote position will manage high volumes of inbound calls, provide product and service information, resolve complaints, and maintain customer relationships through effective communication and problem-solving skills.

Key responsibilities

• Manage high call volumes from inbound phone traffic
• Follow company policies and procedures to handle calls efficiently and professionally
• Respond to customer complaints and resolve issues following company standards

Required qualifications

• High school diploma or GED
• Customer service experience preferred but not required
• Computer literacy and experience with CRM systems
• Ability to work a full-time schedule with reliability and flexibility
• Ability to pass a background check