Customer Service Representative

Job Summary

Providing quality service in a high-volume call center, the full-time remote Customer Service Representative will accurately respond to telephonic, written, and electronic inquiries regarding benefits, eligibility, and claim status while documenting all interactions using applicable software applications.

Key responsibilities

• Respond to a variety of inquiries from employees, providers, and clients in a respectful and efficient manner
• Navigate multiple system applications to provide accurate information and resolve issues promptly
• Document all inquiries and actions taken thoroughly while adhering to company guidelines

Required qualifications

• High School diploma or GED equivalent
• Minimum of 1 year previous customer service experience
• Ability to work in a fast-paced, structured service-oriented environment
• Proficiency in using MS Excel and Word, with the ability to learn new systems
• Access to a private, distraction-free workspace with reliable high-speed internet