Customer Service Representative

Job Summary

Empowering members to achieve financial success, the full-time Customer Service Representative will manage inbound calls, chats, and emails while providing exceptional service and support for banking products in a dynamic virtual environment.

Key responsibilities

• Handle inbound customer interactions and accurately complete account transactions and service requests
• Maintain a strong understanding of bank products and provide empathetic and professional customer service
• Contribute to defined KPIs by infusing a human element into customer interactions

Required qualifications

• 1+ year of experience in retail customer service, banking, or call center environments
• High school diploma or GED equivalent required
• Comfortable with technology and capable of managing multiple communication channels
• Ability to take ownership of customer concerns and resolve issues at first contact
• Timely and reliable, with a commitment to adhering to daily schedules