Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Representative will manage inbound calls from Veterans regarding their VA Medical Disability Examination appointments, provide assistance with the program process, and document interactions using a CRM system.

Key Responsibilities

• Answer inbound calls courteously and professionally while adhering to established guidelines
• Schedule and reschedule Compensation and Pension exam appointments, confirming necessary details
• Provide general support related to the program process and assist with the Veteran-facing portal

Required Qualifications

• High school diploma or GED required (Associate's degree preferred)
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy with troubleshooting skills for common technical issues