Customer Service Representative

Job Summary

Working remotely, the part-time Customer Service Representative will manage inbound calls to assist Veterans with scheduling and rescheduling their VA Medical Disability Examination appointments while providing general program support and resolving inquiries in a timely manner.

Key Responsibilities

• Answer inbound calls courteously and professionally, adhering to established guidelines
• Schedule and confirm C&P exam appointments, providing necessary details and next steps
• Document interactions accurately in the CRM system and follow Standard Operating Procedures

Required Qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center
• Fluency in English, with clear verbal communication skills