Customer Service Representative

Job Summary

Detail-oriented and customer-focused, the full-time Customer Service Representative will manage a high volume of incoming calls and emails, providing information and support regarding water filtration products and services while working remotely.

Key responsibilities

• Handle customer inquiries and provide detailed product information related to water filtration systems
• Process orders, track shipments, and coordinate returns or exchanges as necessary
• Educate customers on water quality and filtration options while resolving complaints professionally

Required qualifications

• High school diploma or equivalent required; Bachelor's degree in a related field is a plus
• Minimum of one year in a high-volume, call-centered customer service role, preferably in water filtration or a related industry
• Familiarity with water quality standards and filtration technologies is an advantage
• Proficiency in using CRM systems and Microsoft Office Suite
• Ability to understand and explain technical concepts related to water filtration systems