Customer Service Representative

Job Summary

To support a mission-driven organization, the full-time Customer Service Representative will manage customer inquiries regarding insurance benefits, provider contracts, and claims, while working remotely and ensuring adherence to performance metrics.

Key responsibilities

• Respond to customer questions via phone, email, and written correspondence in a professional and ethical manner
• Analyze and resolve customer issues while maintaining accurate documentation of interactions for tracking and analysis
• Collaborate with various departments to ensure timely handling of customer requests and to identify and suggest improvements for operational efficiencies

Required qualifications

• High School diploma or GED with 1-3 years of customer service experience, preferably in a call center environment
• Knowledge of health benefits and eligibility is preferred
• Proficient in written communication and capable of navigating multiple software systems
• Ability to meet or exceed departmental service metrics and adapt to a constantly changing environment
• Fluent in English (oral and written) required; bilingual in Spanish preferred