Customer Service Representative

Job Summary

Providing essential support in a fast-paced environment, the full-time Customer Service Representative will manage onboarding, account inquiries, and customer requests while working remotely within the Pacific Time Zone.

Key responsibilities

• Handle incoming customer inquiries and support tasks, including onboarding and account management
• Coordinate with internal departments to ensure timely resolution of customer issues
• Maintain quality standards while adapting to changing priorities and managing multiple tasks

Required qualifications

• High School diploma or GED
• Bilingual in Spanish
• Strong critical thinking skills
• Self-motivated with the ability to work in a fast-paced, team-based environment
• Prior experience in Fiber/Wireless/Voice Internet Service Provider support is preferred but not necessary