Customer Service Representative

Job Summary

Supporting a nationwide network of agents, the full-time remote Customer Service Representative I will deliver timely and accurate service through phone, email, and chat while collaborating with internal teams to meet performance metrics and quality standards.

Key responsibilities

• Provide routine customer service and policy support to agents and carriers regarding coverage, rates, and billing issues
• Research and resolve customer inquiries while maintaining a working knowledge of products and services
• Accurately document all customer interactions and maintain organized policy files for documentation management

Required qualifications

• High school diploma or equivalent
• Proficiency in Microsoft Office and web-based systems
• Ability to evaluate policy information and recognize potential issues
• Strong written and verbal communication skills
• Self-motivated with a remote-ready mindset and the ability to manage priorities independently