Customer Service Representative

Job Summary

Working remotely on a contract basis, the Customer Service Representative will provide support related to sales, installations, and customer communications while ensuring effective resolution of customer claims and complaints.

Key responsibilities

• Manage customer service inquiries related to sales promotions and installations
• Resolve customer claims and complaints in compliance with consumer laws
• Develop and implement initiatives to educate customers based on survey feedback

Required qualifications

• Minimum of 2 years of experience in customer service or a related field
• Specialized education or training in customer service practices
• Knowledge of consumer laws and regulations
• Experience in developing customer engagement initiatives
• Familiarity with defined procedures and work routines in customer service