Customer Service Representative

Job Summary

Providing exceptional service to policyholders and providers, the full-time remote Customer Service Representative will handle inquiries, research issues, and ensure a seamless customer experience across various Group Insurance products.

Key responsibilities

• Handle inbound calls and assist with complex customer inquiries in a fast-paced environment
• Research and analyze inquiries to resolve customer issues using relevant systems and policies
• Stay current on company and industry changes to ensure compliance and effective service delivery

Required qualifications

• Experience in a customer service or contact center environment
• Proficient in computer systems and keyboarding, with a focus on detail orientation
• Reliable attendance and flexibility to work various shifts, including overtime
• Able to work remotely with access to a high-speed internet connection
• Demonstrated telephone skills, providing quality customer service consistently