Customer Service Representative

Job Summary

Providing support to members through empathetic communication, the full-time Customer Service Representative will manage onboarding, address inquiries, and offer guidance while working remotely from home.

Key responsibilities

• Communicate with members via phone and email, ensuring care in every interaction
• Listen to members' needs and provide empathetic solutions
• Collaborate with team members to share knowledge and document member interactions accurately

Required qualifications

• Minimum of 1 year of customer service experience (call center or retail)
• High school diploma or equivalent
• Availability for an 8-hour shift between 6am - 8pm
• People-focused approach with a solution-oriented mindset
• Ability to handle a high volume of inbound calls