Customer Service Representative

Job Summary

Providing customer service to members utilizing fitness programs, the remote Customer Service Representative will manage incoming calls, demonstrate product knowledge, and ensure timely responses while working part-time in a home office environment.

Key responsibilities

• Receives and responds to calls from members, fitness clubs, and health plans, providing accurate and timely information
• Records call information and coordinates necessary follow-ups, ensuring compliance with standard policies and procedures
• Participates in team meetings and collaborates with other departments to address member inquiries and issues

Required qualifications

• High School Diploma or GED certificate required
• 1 year of customer service experience required
• Inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience using Microsoft Office required