Customer Service Representative

Job Summary

Working from home full-time, the Customer Service Representative will respond to customer inquiries via telephone or email, manage order entries, and maintain relationships while ensuring problem resolution in accordance with service standards.

Key responsibilities

• Serve as the primary contact for customer inquiries and order management
• Communicate order fulfillment details and resolve customer complaints effectively
• Assist in setting up new customer accounts and maintain accurate records

Required qualifications

• High school diploma or equivalent required
• Minimum of 3 years of customer service or account development experience in an industrial/manufacturing environment
• Proficient computer skills with the ability to learn new software
• Solid knowledge of products and services relevant to the role
• Ability to work independently with minimal supervision