Customer Service Representative

Job Summary

Working remotely as a full-time Customer Service Representative, the candidate will communicate with members through phone and email, providing empathy and solutions while managing onboarding and account inquiries.

Key responsibilities

• Communicate with members, exhibiting care in every interaction via phone and email
• Listen to members' needs and provide empathetic solutions tailored to their unique situations
• Collaborate with team members to share knowledge and document member interactions accurately

Required qualifications

• Minimum of 1 year of customer service experience in a call center or retail environment
• High school diploma or equivalent
• Availability for an 8-hour shift between 6 am - 8 pm
• People-focused approach with a solution-oriented mindset
• Ability to handle a high volume of inbound calls