Customer Service Representative

Job Summary

As part of the Customer Service Team, the full-time remote Customer Service Representative will manage client inquiries, maintain communication records, and provide assistance with customer-facing applications and services.

Key responsibilities

• Serve as the first point of contact for customer inquiries via phone and email
• Understand and respond to customer needs while maintaining accurate records of communications
• Assist with user access, data processing, and connect customers to Aircraft Analysts as needed

Required qualifications

• Intermediate understanding of computer software and applications
• Proficiency in Microsoft Outlook, Excel, and Word
• Warm and helpful attitude towards customer service
• Excellent interpersonal skills