Customer Service Representative

Job Summary

Serving as the primary point of contact for agents and vendors, the full-time Customer Service Representative II will manage incoming requests, respond to inquiries about order status, and resolve issues efficiently while working remotely.

Key responsibilities

• Maintains knowledge of title-related concepts and reviews documents for accuracy and completeness
• Answers routine questions and resolves issues regarding products and services for internal and external customers
• Utilizes office tools and customer service platforms to manage tasks and track customer interactions effectively

Required qualifications

• High school diploma required; Bachelor's degree preferred
• Typically requires 8+ years of related work experience
• Experience with customer service platforms, such as CRM systems and production systems
• Familiarity with title chains, legal descriptions, and public records
• Ability to communicate moderately complex information effectively