Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information delivery and maintaining a knowledge base of company products.

Key responsibilities

• Respond to telephone inquiries from clients about Medicare Supplement and Life Policies, providing accurate information on benefits and claims status
• Research company records to assist customers with insurance questions and perform routine transactions
• Maintain compliance with company regulations regarding privacy and confidentiality while documenting inquiry statuses and resolutions

Required qualifications

• High school diploma or GED, with six months of related call center experience or training
• Ability to type at least 30 words per minute with 95% accuracy
• Experience working remotely and independently, with a reliable internet connection
• Flexibility to work various shifts as required
• Successful completion of background screening and drug tests, including THC