Customer Service Representative

Job Summary

Providing expert customer service support, the full-time Customer Service Representative will manage inbound calls, address patient inquiries, and coordinate appointments remotely while working flexible hours between 8:00am - 5:30pm PST.

Key responsibilities

• Answer inbound phone calls to deliver a high-quality patient experience
• Review patient liability questions and schedule, reschedule, or cancel appointments
• Register new patients and maintain accurate patient information in databases

Required qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a call center handling healthcare inquiries
• Familiarity with computer systems and ability to learn new software
• Flexibility to work any 8-hour shifts between 8:00am - 5:30pm PST