Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative I will manage customer relationships, respond to inquiries, and ensure issue resolution while promoting brand loyalty through effective communication.

Key responsibilities

• Promote meaningful relationships and brand loyalty through engaged conversations with customers, including healthcare providers and patients
• Respond to customer questions, requests, and concerns via telephone, email, and chat, managing a high volume of contact
• Investigate unresolved issues and escalate them according to department protocol, maintaining accurate data in systems

Required qualifications

• High school diploma/GED or equivalent combination of education and experience
• One year of work experience in a customer service or customer-focused role
• Experience in a medical or pharmaceutical environment preferred
• Excellent written and oral communication skills with a high level of professionalism
• Strong computer skills, including proficiency in Microsoft Excel and the ability to switch between multiple applications