Customer Service Representative

Job Summary

Seeking a remote full-time Customer Service Representative, the candidate will act as a liaison between customers and internal teams, resolving inquiries and ensuring a high level of customer satisfaction while maintaining accurate records and compliance with HIPAA.

Key responsibilities:

• Act as a liaison between customers, patients, and LabCorp, addressing inquiries and providing solutions
• Maintain understanding of lab operations and resolve routine requests using internal systems
• Participate in initiatives to improve customer satisfaction and business performance

Required qualifications:

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Proficiency with software such as Microsoft Office and CRM systems
• Reliable internet connection with a minimum download speed of 50 Mbps