Customer Service Representative

Job Summary

To support a growing healthcare team, the full-time remote Customer Service Representative will act as a liaison between the company, customers, and patients, handling inquiries, resolving issues, and maintaining accurate records while working Monday to Friday from 3 PM to 11:30 PM with alternating Saturdays.

Key responsibilities

• Act as a liaison between the company, customers, and patients, ensuring effective communication
• Resolve routine and complex inquiries using internal systems and maintain compliance with HIPAA
• Support initiatives to improve customer satisfaction and meet productivity and quality standards

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Reliable internet connection with a minimum download speed of 50 Mbps
• Experience with software such as Microsoft Office, Verint, or Salesforce