Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will act as a liaison between customers and the company, resolving inquiries, maintaining accurate records, and ensuring a high level of customer satisfaction while adhering to productivity and quality standards.

Key responsibilities

• Act as a liaison between the company, customers, and patients while resolving routine requests
• Research and resolve complex inquiries using internal systems and maintain accurate records in compliance with HIPAA
• Support initiatives to improve customer satisfaction and business performance through effective communication and problem-solving

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience working in a contact center or call center environment
• Reliable internet connection with a minimum download speed of 50 Mbps
• Experience with software such as Microsoft Office, Verint, Salesforce, or LIS