Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will assist customers and business partners through various communication channels, explain contract coverage, and ensure resolution of service issues.

Key responsibilities

• Assist customers, contractors, and business partners via inbound and outbound communications according to policies and procedures
• Explain and uphold contract coverage to customers and contractors
• Follow up with customers and partners to ensure resolution of service issues

Required qualifications

• High school diploma or GED required
• 1+ years of customer service experience preferred
• Computer literacy is essential
• Ability to adapt to a fast-paced environment
• Completion of required continuing education courses