Customer Service Representative

Job Summary

Representing the business unit to customers and partners, the full-time Customer Service Representative will assist with inquiries via various communication methods, explain contract coverage, and ensure customer service issues are resolved in a 100% remote environment.

Key responsibilities

• Assists customers, contractors, and business partners through inbound and outbound communications according to policies and procedures
• Explains and upholds contract coverage to customers and contractors
• Follows up to ensure resolution of customer service issues

Required qualifications

• High school diploma or GED required
• 1+ years of customer service experience preferred
• Computer literacy is essential
• Ability to adapt to a fast-paced environment
• Completion of required continuing education courses