Customer Service Representative

Job Summary

Representing the business unit to customers and partners, the full-time Customer Service Representative will assist clients through various communication channels, explain contract coverage, and ensure resolution of service issues in a 100% remote environment.

Key responsibilities

• Assist customers, contractors, and business partners via inbound and outbound communication according to policies and procedures
• Explain and uphold contract coverage to customers and contractors
• Follow up with stakeholders to ensure resolution of customer service issues

Required qualifications

• High school diploma or GED required
• 1+ years of customer service experience preferred
• Computer literacy
• Ability to adapt to a fast-paced environment
• Experience in problem solving and decision making