Customer Service Representative

Job Summary

Representing the business unit, the full-time Customer Service Chat Representative will assist customers, contractors, and business partners through various communication channels while ensuring adherence to policies and providing exceptional service in a 100% remote environment.

Key responsibilities

• Assist customers, contractors, and business partners via inbound and outbound communication according to policies and contract coverage
• Explain and uphold contract coverage to customers and contractors
• Follow up to ensure customer service issues are resolved effectively

Required qualifications

• High school diploma or GED required
• 1+ years of customer service experience preferred
• Computer literacy is essential
• Ability to adapt to a fast-paced environment
• Completion of required continuing education courses