Customer Service Representative

Job Summary

As a full-time Customer Service Chat Representative working remotely, the candidate will assist customers, contractors, and business partners through various communication channels, ensuring a high-quality service experience while adhering to company policies and procedures.

Key responsibilities

• Assist customers and partners via inbound and outbound communication, providing information according to policies and contract coverage
• Explain and uphold contract coverage to customers and contractors, ensuring clarity and understanding
• Follow up on service issues to ensure resolution and maintain current knowledge of policies and procedures

Required qualifications

• High school diploma or GED required
• Preferred 1+ years of customer service experience
• Proficient in computer literacy
• Ability to adapt to a fast-paced environment
• Experience in problem-solving and decision-making