Customer Service Representative

Job Summary

Representing the business unit to customers and partners, the full-time Customer Service Chat Representative will assist with inquiries via electronic communication, explain contract coverage, and ensure service issues are resolved, all while working remotely.

Key responsibilities

• Assist customers, contractors, and business partners through inbound and outbound electronic communication
• Explain and uphold contract coverage to customers and contractors
• Follow up to ensure customer service issues are resolved effectively

Required qualifications

• High school diploma or GED required
• 1+ years of customer service experience preferred
• Computer literacy is essential
• Ability to adapt to a fast-paced environment
• Completion of required continuing education courses