Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time remote Call Loop Representative I will manage inbound inquiries, process orders and returns, and build strong customer relationships while ensuring timely communication with various departments.

Key responsibilities

• Answer inbound calls from dealers and sales representatives to assist with inquiries and resolve issues
• Process orders, returns, modifications, and credit/debit memos for customers
• Communicate effectively with in-house departments to ensure accuracy and timeliness of wholesale orders

Required qualifications

• One or more years of experience in customer contact handling preferred
• Bachelor's degree preferred
• Proficiency in Microsoft Applications
• Strong organizational skills and ability to manage multiple tasks
• Comfort with technology as a resource for problem-solving