Customer Service Representative

Job Summary

Providing exceptional customer service in a full-time capacity, the Customer Relationship Service Representative will manage customer inquiries and support for luxury automobile brands while working onsite in Asheville, NC.

Key responsibilities

• Own the customer experience by building rapport and addressing needs through effective communication
• Promptly process and resolve customer inquiries, ensuring service level metrics are met
• Maintain product knowledge and partner with vendors for troubleshooting and issue resolution

Required qualifications

• High School Diploma or equivalent; associate or bachelor's degree preferred
• 1 to 2 years of experience in customer service, sales, or related fields
• Previous experience with phone-based customer support preferred
• Experience with customer contact systems is required
• Interest or experience in technology is preferred