Customer Service Representative

Job Summary

Seeking compassionate and detail-oriented Customer Service Representatives for a full-time remote position, who will manage inbound and outbound calls to schedule rides, verify eligibility, and resolve transportation issues for members accessing healthcare.

Key responsibilities

• Assist members with scheduling, updating, or canceling transportation and confirm trips through outbound calls
• Handle concerns related to transportation challenges and document all interactions in the CRM system
• Ensure compliance with Medicaid, HIPAA, and transportation requirements while meeting performance KPIs

Required qualifications

• 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
• MUST HAVE YOUR OWN EQUIPMENT
• Strong communication skills and ability to remain calm under pressure
• Detail-oriented with the ability to navigate multiple computer systems quickly
• Reliable attendance and punctuality