Customer Service Representative

Job Summary

To support a growing client base, the fully remote Customer Service Representative will manage inbound and outbound calls, respond to customer inquiries, and update billing information while committing to a set schedule of 20-40 hours per week.

Key responsibilities:

• Take inbound and outbound calls from members of client gyms
• Respond to customer questions accurately and timely, following established policies
• Document customer interactions using in-house software

Required qualifications:

• Must commit to a set schedule of 20-40 hours per week (Monday through Friday)
• 1+ year experience in a call center customer service environment (preferred)
• Basic computer and typing skills
• Willingness to work 10:30 am - 7 pm Mountain Time or 3-7 pm
• Positive attitude and excellent communication skills