Customer Service Representative

Job Summary

Seeking a dedicated Customer Service Representative, the remote position will manage inbound and outbound communications, addressing inquiries with empathy and accuracy while ensuring compliance with healthcare regulations.

Key responsibilities

• Engage with providers and members through various communication platforms, addressing inquiries professionally and empathetically
• Document all interactions and escalate complex issues to leadership as necessary
• Collaborate with team members to maintain a positive work environment and meet established KPIs

Required qualifications

• High school diploma/GED required
• 1-2 years of experience in customer service, preferably in healthcare
• Strong organizational skills and ability to actively listen and respond to concerns with clarity
• Ability to multitask and navigate multiple systems simultaneously