Customer Service Representative

Job Summary

Providing front-line support in a remote setting, the full-time Customer Service Representative will manage high call volumes, assist with billing and claims inquiries, and ensure customer satisfaction by delivering accurate information about company products and services.

Key responsibilities

• Receiving and maintaining a consistent high call volume while providing assistance to insureds, lienholders, and agents
• Assessing call complexity for appropriate escalation or rerouting and accurately following standard procedures and scripts
• Researching information from various databases to resolve customer inquiries effectively

Required qualifications

• High School diploma
• 1-2 years of work experience in a call center environment or customer-facing role
• Demonstrated ability to learn and retain information about company products and systems
• Ability to maintain a professional demeanor and composure while handling calls
• Property insurance knowledge or experience preferred