Customer Service Representative

Job Summary

Providing essential support during flexible shifts, the full-time Tier 1 Customer Service Representative will manage customer inquiries for insurance issuers and application users, ensuring accurate responses and account access assistance through phone and email communications.

Key responsibilities

• Deliver Tier 1 service desk support by addressing customer inquiries and providing account access assistance
• Log user inquiries and triage issues to appropriate internal groups, ensuring timely resolution and documentation
• Utilize a Knowledge Base to provide accurate information and escalate requests as necessary to prevent service disruptions

Required qualifications

• GED or higher education level
• Minimum of 1 year of customer service experience with the ability to manage multiple systems simultaneously
• Experience in thorough documentation and follow-up for customer interactions
• Proficiency in Microsoft systems and typing speed of at least 40 wpm
• Availability to work nights, weekends, and holidays as needed