Customer Service Representative

Job Summary

To support a dynamic customer service team, the full-time Customer Service Credit Representative will engage with customers remotely, reviewing orders, negotiating payment arrangements, and providing solutions to enhance customer satisfaction.

Key responsibilities:

• Review orders for errors and verify information while making outbound calls as necessary
• Negotiate and process payment arrangements on customer accounts, adhering to established procedures
• Document all account handling activities accurately and educate customers on account status and payment options

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Call Center or Collections experience preferred
• Ability to communicate clearly and effectively, both orally and in writing
• Possess computer/technology skills to operate multiple systems while engaging with customers