Customer Service Representative

Job Summary

Supporting Veterans through inbound calls, the full-time Customer Service Representative will assist customers with inquiries, document call details, and provide solutions in a fully remote environment.

Key responsibilities

• Answer incoming calls and assist customers with their questions
• Document call details in the system and solve customer problems
• Build positive relationships while providing excellent service

Required qualifications

• U.S. citizenship with two forms of valid ID (one must be a REAL ID or U.S. passport)
• Ability to pass a VA government background check
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment
• Reliable flexibility to work solo and on a team