Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Customer Service Representative will assist customers via phone, resolve inquiries with empathy, and ensure satisfaction while working onsite in Cincinnati, OH.

Key responsibilities

• Serve as the first point of contact for customer inquiries, actively listening and providing resolutions
• Apply critical thinking to troubleshoot issues and follow up to ensure customer satisfaction
• Collaborate with team members to enhance service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience, preferably in retail, call center, or hospitality
• Strong communication skills with the ability to professionally de-escalate issues
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment
• Integrity and reliability in providing honest and ethical support
• Tech-savvy with the ability to navigate multiple systems efficiently