Customer Service Representative

Job Summary

Supporting Veterans through inbound calls, the full-time Customer Service Representative will assist customers with inquiries, document call details, and provide solutions while working remotely in a structured schedule that includes evenings, weekends, and holidays.

Key responsibilities

• Answer incoming calls and assist customers with their questions
• Document call details and ensure excellent service with a positive approach
• Resolve customer issues and build positive relationships with callers

Required qualifications

• U.S. citizenship with the ability to pass a VA government background check
• Two forms of valid ID, including a REAL ID or U.S. passport
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment
• Reliable flexibility to work solo and on a team, including potential overtime