Customer Service Representative

Job Summary

To support customer engagement, the full-time hourly Customer Service Representative will manage inbound and outbound communications, resolve inquiries, and promote services while working remotely.

Key responsibilities

• Handles customer calls and correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts
• Offers Home Inspection leads to qualifying customers and cultivates ongoing customer relationships
• Initiates outbound customer service calls for various campaigns and communicates with branch personnel to resolve service and scheduling issues

Required qualifications

• 1-2 years of customer service experience preferred
• 1-2 years of phone sales experience preferred
• High school diploma or GED
• Basic knowledge of Microsoft Word, Excel, and Windows
• Ability to type 35 wpm preferred