Customer Service Representative

Job Summary

Providing quality service in a high-volume call center, the full-time Customer Service Representative will accurately respond to telephonic, written, and electronic inquiries regarding benefits, eligibility, and claim status while working remotely within the continental United States.

Key responsibilities

• Respond to inquiries from employees, providers, and clients regarding various topics such as benefits and claim status
• Document all inquiries and actions taken using applicable software applications while adhering to company guidelines
• Navigate multiple system applications and resources to provide accurate information during calls

Required qualifications

• High School diploma or GED equivalent
• Minimum 1 year of previous customer service experience
• Ability to work in a fast-paced, structured service-oriented environment
• Strong reasoning and analytical skills for resolving customer issues
• Ability to learn new systems and effectively use MS Excel/Word