Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Customer Service Representative will manage inbound calls, deliver one-call resolutions, and maintain accurate documentation while working remotely.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, and complaints accurately while maintaining up-to-date knowledge of support resources
• Utilize computer programs such as Microsoft 365 and AVAYA phone systems to assist customers effectively

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check
• Capability to sit for long periods of time