Customer Service Representative

Job Summary

Seeking a full-time Customer Service Representative, this remote position will manage inbound calls for child support customers across multiple states, providing one-call resolutions while maintaining accurate documentation and support knowledge.

Key responsibilities:

• Answer inbound calls promptly through blended call queues to assist child support customers
• Provide one-call resolutions by asking pertinent questions to understand customer concerns
• Document requests, status changes, and grievances accurately while maintaining up-to-date knowledge of support protocols

Required qualifications:

• High School diploma or GED
• Minimum of 1 year of Customer Service or Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills in Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods