Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Customer Service Representative will manage inbound calls, ensure one-call resolutions, and maintain accurate documentation in a remote setting.

Key responsibilities

• Answer incoming calls promptly and provide clear, complete information to customers
• Document requests, status changes, and grievances accurately while maintaining up-to-date knowledge of support processes
• Deliver one-call resolutions by asking pertinent questions to understand customer concerns

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods