Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Customer Service Representative will manage inbound calls, document requests, and maintain up-to-date knowledge while working remotely in a structured call center environment.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Accurately document requests, status changes, and grievances while ensuring compliance with program requirements
• Participate in ongoing training to maintain knowledge of services and improve customer interactions

Required qualifications

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems