Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time remote Customer Service Representative will manage inbound calls, resolve inquiries, and maintain accurate documentation while working a 40-hour week.

Key responsibilities:

• Answer inbound calls in a timely manner and provide one-call resolutions to customer inquiries
• Document requests, status changes, and grievances accurately while adhering to program requirements
• Stay updated on support knowledge through training and effectively communicate information to customers

Required qualifications:

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Proficient in Microsoft 365 and AVAYA phone systems
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes