Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Customer Service Representative will manage inbound calls, ensuring one-call resolutions while working remotely and receiving comprehensive training and equipment.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately while maintaining up-to-date knowledge of support processes
• Utilize computer programs effectively, including Microsoft 365 and AVAYA phone systems, to assist customers

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Capability to sit for long periods of time